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Delivery & Refunds Information
Balloon Gift Bouquets, Room Dressing Services & Chair Cover Hire are all services that at present are only available in the Manchester Area. All of our other services are available for National delivery.
Delivery:
Deliveries Within Greater Manchester £1.00
National Deliveries £3.95
Manchester Area Information:
Once we receive your order we'll check that we've got everything in stock. If we can't fulfil your order we'll contact you to discuss the options. Once your order is ready it will be dispatched within 48 hours. If we're delivering a gift bouquet within the Manchester area we'll deliver it personally on the day specified.
We do our best to deliver the goods to the correct address, however we cannot be held responsible for incorrect or incomplete information supplied by the customer. If goods are delayed due to this information being incorrect or incomplete, we are unable to offer any refund. Always ensure you supply us with a correct, complete delivery address including postcode.
Once delivery has been signed for at the given address, it is no longer the responsibility of Bubble ‘n‘ Squeak Balloons. If the goods are signed for by someone other than the recipient, but not passed on, we cannot take responsibility for this or offer any refund.
If you choose express delivery and your order is not delivered or an attempted delivery is not made on the day expected you will be entitled to a full refund of your delivery charge. Exceptions to this rule include, but are not limited to, noone being home to accept the delivery, your delivery being delayed by terrorist activity, adverse weather conditions, industrial action, incorrectly supplied address details, strikes, blockades, natural disasters industrial accidents and road accidents
Deliveries to hospitals can be problematic because patients often move from ward to ward, or are discharged. However, many of these problems can be avoided by ensuring that we have accurate and up-to-date information about the ward that the recipient is in.
It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name in the same hospital. This can lead to errors in the delivery that are beyond our control. Most hospitals do not allow drivers to take balloons, chocolates or other gifts directly to wards because of health and safety regulations and in such cases your items will be delivered to reception or post rooms. Some hospitals don't allow certain things to be brought into the wards, for example flowers. Please check with the hospital before placing an order as we can't be held responsible if your gift is refused by the hospital.
Returns:
You have the right to cancel your order within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). In this instance you will have your payment returned. We will require all items that have been delivered to be posted back to us. (We will re-imburse any postage costs incurred). All goods need to be returned in a resaleable condition.
Rest Of UK Delivery Information:
We do our best to deliver the goods to the correct address, however we cannot be held responsible for incorrect or incomplete information supplied by the customer. If goods are delayed due to this information being incorrect or incomplete, we are unable to offer any refund. Always ensure you supply us with a correct, complete delivery address including postcode.
Once delivery has been signed for at the given address, it is no longer the responsibility of Bubble ‘n‘ Squeak Balloons. If the goods are signed for by someone other than the recipient, but not passed on, we cannot take responsibility for this or offer any refund.
If you choose express delivery and your order is not delivered or an attempted delivery is not made on the day expected you will be entitled to a full refund of your delivery charge. Exceptions to this rule include, but are not limited to, noone being home to accept the delivery, your delivery being delayed by terrorist activity, adverse weather conditions, industrial action, incorrectly supplied address details, strikes, blockades, natural disasters industrial accidents and road accidents
Deliveries to hospitals can be problematic because patients often move from ward to ward, or are discharged. However, many of these problems can be avoided by ensuring that we have accurate and up-to-date information about the ward that the recipient is in.
It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name in the same hospital. This can lead to errors in the delivery that are beyond our control. Most hospitals do not allow drivers to take balloons, chocolates or other gifts directly to wards because of health and safety regulations and in such cases your items will be delivered to reception or post rooms. Some hospitals don't allow certain things to be brought into the wards, for example flowers. Please check with the hospital before placing an order as we can't be held responsible if your gift is refused by the hospital.
Standard Delivery
Your balloon will be items by Royal Mail 1st Class post or by courier and will be dispatched as soon as the order is ready or the day before if delivery date has been requested. Please note that 1st Class deliveries are not guaranteed to arrive on a specific day. If your order requires a guaranteed delivery date you should choose a Special Delivery option.
While Royal Mail deliver 80 to 90% of 1st Class post next day, there is no guarantee your balloon will arrive on the day chosen.
Sorry but refunds for late delivery on balloons sent by 1st Class mail cannot be given. Please note 1st Class deliveries do not require a signature and therefore we have no way to track your order.
Special Delivery
Your balloon will be sent by Royal Mail Special Delivery.
This guarantees your balloon will have a delivery on your chosen day (Monday to Saturday). A signature will be required from anyone at the delivery address.If for some reason a delivery attempt has not been on the chosen day you will be entitled to a full refund.
If no-one is available at the delivery address to sign for the order a card will be left informing the recipient that a Special Delivery attempt has been made. This card gives a phone number and clear instructions on how to get the order re-delivered or where the order can be picked up from (Local Royal Mail sorting office)
BFPO Deliveries
British Forces deliveries cannot be guaranteed to arrive on the exact day selected and cannot be sent if the final destination is outside the UK.
Strike Action
In the case of a strike by Royal Mail we will use an alternative courier to make deliveries.
Damaged, Lost or Missing Goods Refunds
If a item is missing from your order or damaged we will replace it or refund you for the cost of the missing or damaged item only, not the whole order.
If for some reason your balloons / order are delayed and you no longer require them, or arrive damaged and a full refund is requested, we reserve the right to request that they are either refused at the point of delivery or posted back to us. (We will re-imburse any postage costs incurred)
Damaged or lost orders must be reported to us within 3 days of the chosen delivery date.
Returns:
You have the right to cancel your order within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). In this instance you will have your payment returned. We will require all items that have been delivered to be posted back to us. (We will re-imburse any postage costs incurred). All goods need to be returned in a resaleable condition.
Complaints
We endeavour to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.
Your balloon will be items by Royal Mail 1st Class post or by courier and will be dispatched as soon as the order is ready or the day before if delivery date has been requested. Please note that 1st Class deliveries are not guaranteed to arrive on a specific day. If your order requires a guaranteed delivery date you should choose a Special Delivery option.
While Royal Mail deliver 80 to 90% of 1st Class post next day, there is no guarantee your balloon will arrive on the day chosen.
Sorry but refunds for late delivery on balloons sent by 1st Class mail cannot be given. Please note 1st Class deliveries do not require a signature and therefore we have no way to track your order.
Special Delivery
This guarantees your balloon will have a delivery on your chosen day (Monday to Saturday). A signature will be required from anyone at the delivery address.If for some reason a delivery attempt has not been on the chosen day you will be entitled to a full refund.
If no-one is available at the delivery address to sign for the order a card will be left informing the recipient that a Special Delivery attempt has been made. This card gives a phone number and clear instructions on how to get the order re-delivered or where the order can be picked up from (Local Royal Mail sorting office)
BFPO Deliveries
British Forces deliveries cannot be guaranteed to arrive on the exact day selected and cannot be sent if the final destination is outside the UK.
Strike Action
In the case of a strike by Royal Mail we will use an alternative courier to make deliveries.
Damaged, Lost or Missing Goods Refunds
If a item is missing from your order or damaged we will replace it or refund you for the cost of the missing or damaged item only, not the whole order.
If for some reason your balloons / order are delayed and you no longer require them, or arrive damaged and a full refund is requested, we reserve the right to request that they are either refused at the point of delivery or posted back to us. (We will re-imburse any postage costs incurred)
Damaged or lost orders must be reported to us within 3 days of the chosen delivery date.
Returns:
Complaints
We endeavour to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.